Metric 01
180+
teams trained
UK CX TRAINING
Build Better Customer Experiences
Get practical CX training that helps teams serve better, keep more customers, and use clear tools at work. We run workshops, customer path maps, feedback plans, and coaching across the UK.
Metric 02
4.8/5
client rating
Metric 03
12 yrs
years in CX
HOW IT WORKS
Four Simple Steps
Half-day or full-day sessions that fix service habits fast.
Half or full day
CX Workshops
From £1,250
Half-day or full-day sessions that fix service habits fast.
Team workshop
Customer Path Mapping
From £1,500
One-day course
Service Design Training
From £1,650
012-week setup
Feedback & NPS Setup
From £1,400
Set up surveys, score reviews, and clear action rules for managers.
02Monthly sessions
Team Coaching
From £900
Support managers and team leads with honest, practical 1-to-1 coaching.
036-week course
CX Leadership Course
From £1,850
Teach leaders how to set service goals, coach staff, and track change.
SERVICES
Practical CX Training
We learn about your team, your customers, and the issues you want to fix.
01
Book a Call
02
Review the Gaps
03
Train the Team
04
Check the Results
CASE STUDIES
Proof From Real Teams
60-minute needs call Half-day CX workshop Top five service gaps Action sheet for leads Email recap pack
Half-day rateHalf-day rate
Starter
From £950
- 60-minute needs call
- Half-day CX workshop
- Top five service gaps
- Action sheet for leads
- Email recap pack
Most popularProject fee
Signature
From £2,450
- Planning call and brief
- Full-day workshop plan
- Customer path map
- NPS review and scorecard
- Two coaching calls
- Manager toolkit pack
Custom planCustom plan
Scale
From £4,950
- Team audit and brief
- Two-day training plan
- Service design session
- NPS programme setup
- Four coaching sessions
- Leadership course pack
WHAT CLIENTS SAY
Words From Clients
Fewer repeat issues and faster hand-offs after a six-week plan.
Hospitality
Hotel team cuts repeat complaints
Fewer repeat issues and faster hand-offs after a six-week plan.
Healthcare
Clinic lifts its NPS score
Retail
Retail team writes one playbook
Housing
Housing team maps call delays
Technology
SaaS support adds clear scripts
CX workshops and coaching
Maya Bennett
Path maps and service fixes
Jonah Reed
Feedback plans and reports
Priya Shah
Manager skills and reviews
Callum Price
Proof
Customer notes
Verified
“Our managers left with clear steps and used them the same week.”
Emma Clarke
Operations Director, Northline Care
Verified
“The path map showed where calls slowed down and how to fix it.”
Ben Foster
Head of Support, ClearLink Software
Verified
“The NPS plan gave us one way to track feedback and act on it.”
Anita Desai
Customer Service Manager, Vale Retail
Service area
London and South East
London, Reading, Brighton, Guildford, Oxford
Area 01
London and South East
London, Reading, Brighton, Guildford, Oxford
Area 02
North West England
Manchester, Liverpool, Chester, Preston, Warrington
Area 03
West Midlands
Birmingham, Coventry, Leicester, Wolverhampton, Derby
Area 04
Scotland and Wales
Edinburgh, Glasgow, Cardiff, Swansea, Aberdeen
Journal
CX Tips For Teams
Computers Electronics and TechnologyAug 22, 2026
Childcare robots need more than a friendly face
Questions
Common Questions
Quick answers before visitors choose a product, service, or next step.
01What kinds of teams do you train?+
We work with support teams, managers, business owners, and leaders who want better service and clearer ways to act on feedback.
02Do you run workshops in person?+
Yes. We run in-person sessions across the UK and can also deliver online if your team works in more than one place.
03Can you help with NPS?+
Yes. We set up survey questions, review rules, and simple reports so teams can spot trends and act fast.
04How long is a project?+
Small jobs can take one day. Larger work, like training plus coaching, often runs over four to twelve weeks.
05Do you offer manager toolkits?+
Yes. We build simple toolkits with prompts, checklists, and action sheets that managers can use right away.
06How do we start?+
Book a call, tell us your goals, and we will send a clear plan, timing, and price for the work your team needs.
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